FAQs

Carl's Shop - Online Ordering

• I’ve locked myself out of my online ordering account, what should I do?
• I have missed my order cut off time, what do I do?
• What to do if an item is out of stock
• Can I have more than one person ordering?
• Where can I find my order history?
• A product is missing from my online ordering account
• See all 14 articles

Cockpit App

• What is the Cockpit App?
• How do I set up the Cockpit App?
• Adding another user to the Cockpit App
• How do I reset my password for the Cockpit App?
• I’m locked out of my Cockpit App account, what should I do?

Delivery Queries

• Minimum Order Requirement
• What happens on delivery day?
• I would like to change my delivery day and/or time window.
• What is the time window for an off day delivery?
• Where can I find my proof of delivery?
• I would like you to leave my delivery on premises
• See all 7 articles

POS (Point of Sale) Requests

• I would like some Pump Clips / Glasses / Drip Mats / Bar Runners

Credit Notes & Invoices

• I would like a copy of a credit note
• I would like a copy of my invoices

Uplifts, Returns & Credit Requests

• I would like to log a fault with a keg / cask
• I have empty kegs/casks that need uplifting
• Gas Cylinders - Empties
• Requesting a credit following your delivery
• I have out of date barrels that need collecting

Some Extra Information

• Introducing Our New-Design Bag-in-Box (BIB)
• How to Log a Complaint with our Customer Service team
• Innserve: Keeping Carlsberg Britvic’s Cellars Flowing Smoothly
• Who is my Rep/CDM? (Customer Development Manager)
• Are you open on Bank Holidays?
• I would like to add a new product to my bar
• See all 13 articles