For security reasons, your Cockpit App account will be locked if an incorrect password is entered too many times. This helps protect your account from unauthorised access.
If you’re locked out, don’t worry, help is available.
Why has my account been locked?
Your account may be locked if:
The wrong password has been entered multiple times
You were unsure of your password and continued to guess
Once locked, you won’t be able to sign in or reset your password yourself.
What to do if you’re locked out
If your account is locked, please contact our Online Support team via Live Chat.
Our advisors will:
Verify your details
Unlock your account
Help you regain access as quickly as possible
How to avoid being locked out in future
If you’re ever unsure of your password:
✅ Use Forgot your password? on the sign-in screen straight away
❌ Avoid repeated login attempts with guessed passwords
Resetting your password early is the quickest way to stay logged in and avoid account lockouts.
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