I would like to log a fault with a keg / cask

Having Issues with a Keg? Here’s What to Do

If you have a faulty keg or cask, you can report the issue to us by completing our Report an Ullage form:

[Click here to report a faulty keg or cask]

To help us investigate the issue and process your request as quickly as possible, please have the keg or cask available when completing the form.

Before you start

The form will ask you for some information about the affected keg or cask. You can find the information you need on the label attached to the container.

Labels can vary depending on the product, so the information may not always appear in the same place or format.

Need help finding the right information? We've attached some annotated examples of different keg and cask labels at the bottom of this article to help you locate the details requested on the form.

Your label may look different from the examples provided. Simply enter the information available on your keg or cask.

What type of fault can I report?

Common faults include:

• Leaks or punctures
• Beer or cider not pouring correctly
• Pressure issues
• Off-flavours or unusual odours
• Product quality issues
• Other faults that mean the product cannot be sold or used

Please give us as much information as possible about the issue when completing the form. This will help us investigate and process your request more quickly.

How to report your faulty keg or cask

1. Click Submit a request at the top-right of the Help Centre.
2. Select Report an Ullage from the list.
3. Complete the required details using the information available on your keg or cask label.
4. Tell us what's wrong with the product.
5. Upload a photo if requested, or if you think it will help us identify the issue.
6. Submit your request.

Or simply [click here to go directly to the Report an Ullage form].

Once submitted, our Customer Services team will review the information provided and progress your request.

Keg & cask label examples

If you need help locating the information requested on the form, click on one of the annotated label examples attached below.

We've included examples of different label types, as the information and layout can vary between products.