I would like to log a fault with a keg / cask

Having Issues with a Keg? Here’s What to Do

Report your faulty barrel HERE

Whether you run a pub, bar, or restaurant, we understand how frustrating keg issues can be. A faulty keg can result in wasted product and disappointed customers, but fortunately, arranging a collection is quick and simple.

Identify the Issue

Before requesting a collection, it's helpful to identify the problem. Common keg faults include:

- Leaks or punctures

- Off-flavours or unusual odours

- Pressure issues (e.g., beer not pouring correctly)

Providing this information helps us investigate and resolve the issue faster.

How to Arrange a Collection

Click ‘Submit a request’ at the top right of your screen.

Select ‘Report an Ullage’ from the list.

Fill in the required details — you'll find everything you need on the cask or keg label.

Optionally, upload a photo of the keg to support your request.

Or simply click here to go straight to the request form.