I’ve locked myself out of my online ordering account, what should I do?

If you enter your password incorrectly five times, your Carlsberg Britvic online ordering account will automatically be locked for security reasons.

What happens when my account is locked?

After five unsuccessful password attempts:

• You will no longer be able to log in

• Your account remains locked until it is reset by our team

• For security reasons, the lock cannot be removed automatically

How do I regain access?

To unlock your account, you’ll need to speak to one of our Online Support Advisors.

💻 Use Live Chat to get help quickly

Our advisors can:

• Verify your details

• Unlock your account

• Help you reset your password so you can log back in safely

Live Chat is the fastest way to regain access and our Advisors are available Monday to Friday, 8.00am - 6.00pm. If you contact us outside of these times, your chat will be picked up at 8.00am the following working day. 

Tips to avoid being locked out again

• Double-check your email address and password before logging in

• Avoid repeated attempts if you’re unsure of your password

• Use the Reset your password option on the login page before trying multiple guesses

If you’re unable to log in or think your account may be locked, contact us via Live Chat and we’ll be happy to help.