All the products available to your account should appear clearly in your online catalogue. If you notice that a product you normally purchase is missing, or if you expected access to a product that isn’t showing, we’re here to help.
Product missing from your online ordering account? Contact us HERE
Please contact us if:
A product you usually order no longer appears
A new product you were told you could order isn’t visible
A pack size or variant seems to be missing
Anything in your product list looks incomplete or unexpected
If it doesn’t look right, we want to know.
How to raise your query
'Submit a ticket' at the top right corner of the Help Centre
Select 'Product & Pricing Request' and then 'SKU/Product (Not Listed)' or click HERE to get started
Our support team will review the information and begin investigating. You’ll receive a confirmation email and we’ll work to restore access to the missing product or explain why it isn’t currently available.
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