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  1. Carlsberg Britvic
  2. FAQs
  3. Delivery Queries
Articles in this section
  • Minimum Order Requirement
  • What happens on delivery day?
  • I would like to change my delivery day and/or time window.
  • What is the time window for an off day delivery?
  • Where can I find my proof of delivery?
  • I would like you to leave my delivery on premises
  • Add or change your email address for delivery notes

What happens on delivery day?

Carlsberg Britvic Customer Services
Updated 04 August 2025 12:39

You will be given your delivery time window on your scheduled day. Please ensure someone is available on premises to receive the delivery during this time, unless you have completed a Leave on Premises Form (LOP Form).

For real-time updates, download our Cockpit App to receive delivery notifications on the day of your delivery.

Please have your empty casks/kegs/gas cylinders ready and stacked separately from any other suppliers’ kegs to make collection easier and quicker for the draymen.

If you have requested an uplift for any items, make sure they are clearly visible to the drivers to facilitate a swift pickup.

After your delivery is offloaded, and you are satisfied with the delivery and any uplift, you must sign the Smartpod device carried by the crew.

Before signing, please carefully check all best-before dates, sizes, and products to confirm everything is correct. Signing confirms that all relevant checks have been completed and that you are happy with your delivery. If there are any discrepancies, the driver must update the ePOD terminal before you sign.

You will then receive your Electronic Proof of Delivery (ePOD) via email.

Please note that once the delivery is signed for, Carlsberg Britvic accepts no responsibility for any loss, damage, or inaccuracies.

Kegs and safety gloves.jpg

Related to

  • delivery
  • returns
  • empties
  • uplift
  • epod
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