Your sold-to number is your account identifier, while your ship-to number, indicates the location your delivery will be sent to. This is significant, especially if you have multiple outlets.
Please note that your sold-to and ship-to numbers are different to your payer number.
Only enter your sold-to number when creating your online ordering or Cockpit account.
How to Find Your Sold-To Number
Option one: While on your online ordering account, click on ‘My Account’; here you will find your profile details, including your sold-to number.
Option two: Contact your sales representative (CDM) or contact the chat button in the bottom right-hand corner of the page. You will need to provide your outlet name and postcode.
Option three: Your sold-to number is located on your invoice and delivery notes. Please see examples below:
Delivery Note -
Customer Invoice-
How to Find Your Ship-To Number
Option one: Contact your sales representative (CDM) or contact the chat button in the bottom right-hand corner of the page. You will need to provide your outlet name and postcode.
Option two: Your sold-to number is located on your invoice and delivery notes. Please see examples below:
Delivery Note -
Customer Invoice -
If you are still in need of assistance, please contact the Online Support team via Live Chat.
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