I have an issue with my delivery

Had an issue with your delivery? We're here to help.

Need to report an issue with your delivery? Get in touch HERE

At Carlsberg Britvic, we pride ourselves on delivering not just great products, but great service. However, we understand that sometimes things don’t go quite to plan. Whether it’s a missing item, a delivery delay, or something just doesn’t look right — we’re here to make it right.

Common Delivery Issues We Can Help With:

• Your order hasn’t arrived when expected

• Items are missing or incorrect

• Goods are damaged 

• Short-dated stock

• You've had stock delivered that you didn't order

What to Do if Something’s Gone Wrong

We’ve made it simple for you to report any delivery issues:

💻 Step 1: Get in Touch
Click the "Submit a request" button in the top right-hand corner of the page.

📝 Step 2: Choose the Right Category
Select 'Credit Requests & Uplifts' or click here to get started.

🔍 Step 3: Give Us the Details
The more information you can provide, the faster we can help. Please include:

• Your account number

• Delivery date

• Order number

When providing the details of the delivery issue, you also have the option to upload a photo, which can help our Customer Service Team in their investigations. 

We're Committed to Putting Things Right

We know how important timely and accurate deliveries are to your business. Our team is dedicated to resolving issues quickly and keeping you informed every step of the way.

Thank you for your patience and for being a valued Carlsberg Britvic customer.